What is the Refund Policy for eSIM Purchases?

Due to Apple App Store guidelines, we cannot directly process refunds. However, we understand situations may arise where you'd like your money back. In such cases, you can request a refund from Apple by following these steps:

How to Request a Refund from Apple

1. Visit Apple's "Report a Problem" Website

   • Go to Apple's Report a Problem page.

   • Log in with the Apple ID used for your purchase.

2. Locate Your Purchase

   • Once logged in, find your eSIM purchase under your purchase history.

3. Request a Refund

   • Next to your purchase, click "Report a Problem."

   • Select the option "Request a Refund" and follow the prompts.

4. Explain Your Situation

   • Provide a brief explanation for the refund request. Examples include:

     • Accidental purchase.

     • Unawareness of a subscription.

     • Dissatisfaction within a short period of use (mention timeframe, if relevant).

Important Notes

• Approval Decision: Refunds are solely at Apple’s discretion. While a clear explanation increases your chances, approval is not guaranteed.

• Processing Time: Apple typically responds to refund requests within 48 hours.

Need Further Assistance?

If you have additional questions or need help during the process, you can:

• Visit the website support page: https://esimcard.biz/contact-us.html
• Email us at esimcardbiz@gmail.com for personalized support.